Accessibility

Accessibility

Fixed-Route Service

ABS’ fixed-route service is accessible to persons with disabilities.  Buses are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus.  Buses have priority seating for seniors and persons with disabilities.  Operators are trained to assist riders using lifts and ramps, to secure wheelchairs, to provide information on destinations served, and to announce stops, including any stop you request.

ADA Complementary Paratransit Service

ABS provides ADA complementary paratransit service for persons whose disability prevents them using the fixed-route service.  The service operates the same days and hours within ¾ of a mile of fixed routes.  Click here to view and print the ADA paratransit guidelines.  Click here to download and print the application form.

Other Accessibility Policies

You may travel with your respirator, concentrator, and portable oxygen.  Service animals are welcome aboard buses and vans and in our facilities.  Service animals are defined by ADA regulations 49 C.F.R. Section 37.3 as  "any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items." They must be kept under the control of the passenger at all times. A service animal may be excluded if the animal is out of control and the animal's owner does not take effective action to control it or the animal poses a direct threat to the health or safety of others.  Emotional support or comfort animals are not permitted. Public information is available in alternative formats upon request.

Reasonable Modification Policy

Passengers with disabilities may request modifications to current service procedures to access the service.  To make a request, please call us at 606-327-2025 or email us at ashlandbus@ashlandky.org.  Please submit requests at least the day before the trip.  ABS will not charge additional fees for passengers requiring reasonable modifications.

ADA Complaints

If you have a complaint about the accessibility of our transit system or service or believe you have been discriminated against because of your disability, you can file a complaint.  Click here for the complaints procedures and form.  Please provide all the facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.  If you are unable to complete a written complaint due to a disability or if the information is needed in another language we can assist you.  Please contact us at 606-327-2025 or ashlandbus@ashlandky.org.