CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

Description :

J O B    N O T I C E
 
The City of Ashland is accepting applications for the position of
 
CUSTOMER SERVICE REPRESENTATIVE
Finance Department
 
 
Supervisor:    Revenue Administrator
 
Supervises:   None
 
Grade:           105
 
Class Characteristics:    Under general supervision, responds to all citizen inquiries concerning utility and tax billings; responsible for revenue collection and fiscal recordkeeping; responsible for collection of license, tax revenues, utility payments and various other city revenue payments.
 
General Duties and Responsibilities:  Receives and processes various applications for new utility customers and information changes.  Collects license and permit fees, net profits, property and insurance premium taxes, deposits, and municipal utility bill payments.  Processes orders for water to be turned on and off and completes waivers for out-of-town tap services.  Collaborates with local service agencies and makes referrals for customers needing assistance.   Researches and identifies payments and entries inaccurately applied or other discrepancies and makes adjustments.   Assists with delinquent accounts by monitoring, making adjustments to accounts, and adding penalties/interest.  Researches returned checks and mails correspondence to customer.  Provides information to the public and assists with complaints on a variety of matters relating to various city accounts maintained.  Enters and maintains up-to-date data in the computer system and produces routine and specialized reports.  Assists with annual fiscal audit as needed.  Assists with clerical and administrative duties.   Performs other related duties as assigned.
 
MINIMUM QUALIFICATIONS
Training and Experience:   Graduation from high school or equivalent with emphasis in business courses supplemented by one year related work experience.
 
Certification/Licensing Requirements:  Must be bondable.
 
Overtime Provision:  Non-exempt.

Contact :

Apply:  Room 301, City Bldg., 1700 Greenup Ave., Ashland, Mon. – Fri., 8:30 a.m. to 5:00 p.m.  APPLICATION DOWNLOADABLE AT www.ashlandky.govVerification of high school graduation/receipt of GED, and copy of Drivers' License must accompany applicationNO FAXED OR EMAILED APPLICATIONS ACCEPTED.
 
Closing Date and Time for Accepting Applications:  MONDAY, AUGUST 20, 2018,
                                                                                                          at 4:00 p.m.  
 
 Equal Opportunity Employer

Deadline for Applying : Aug 21, 2018