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Employment Opportunities
CUSTOMER SERVICE REPRESENTATIVE Print E-mail

J O B    N O T I C E

The City of Ashland is accepting applications for the position of

Customer Service Representative

Finance Department

Supervisor: Revenue Administrator

Supervises: None

Grade: 26

Class Characteristics: Under general supervision, responds to all citizen inquiries concerning utility and tax billings; responsible for revenue collection and fiscal recordkeeping; responsible for collection of license, tax revenues, utility payments and various other city revenue payments; performs related work as required.

General Duties and Responsibilities: Receives and processes various applications for new utility customers, taps, leak detection orders, and non-payment re-connections. Collects business license, alcoholic beverage, regulatory and other license and permit fees, net profits, property and insurance premium taxes, and municipal utility bill payments.  Processes requests for change of address and billing debits to bank checking accounts.  Responsible for completing waivers for out of town tap services and processing for notarization. Responsible for citizen complaints and inquiries concerning utility and property bills, assessments, tax rates, homestead exemptions, and tax account balances.  Computes penalty and interest as needed.  Prepares adjustments to reflect exemptions, correct/read errors, entries and other discrepancies.  Collaborates with local service agencies and makes referrals for customers needing assistance.  Contacts land owners and HUD office for verification of rentals to facilitate collection policies on non-payment accounts.  Researches and identifies payments and entries inaccurately applied.  Researches for previous account histories on new signers and collects delinquent bills.  Receives and maintains file for garbage fee exemption applications and reviews to determine eligibility; mails garbage fee exemptions.  Researches returned checks and mails correspondence to customer so they may claim or disconnect service if no response is received. Furnishes information to the public on a variety of matters relating to various city accounts maintained, information on billing and payment procedures, tax and fee rates, etc.  Enters payment data on appropriate account in computer.  Counts/verifies amounts of various revenues including parking violation and fines.  Prepares routine and special reports such as customer historical record as needed.  Processes delinquent accounts as requested.  Enters and balances internet payments to appropriate report.  Enters and balances combined credit card payments to corresponding report from credit card processing company.

MINIMUM QUALIFICATIONS

Training and Experience: Graduation from high school or equivalent with emphasis in business courses supplemented by one year related work experience.

Certification/Licensing Requirements: Must be bondable.

Overtime Provision: Non-exempt.

Apply: Room 301, City Bldg., 1700 Greenup Ave., Ashland, Mon. – Fri., 8:30 a.m. to 5:00 p.m.  APPLICATION DOWNLOADABLE AT www.ashlandky.gov. Verification of high school graduation/receipt of GED, and copy of DD214, if applicable, must accompany application. NO FAXED APPLICATIONS ACCEPTED.

Closing Date and Time: Friday, September 26, 2014, at 4:00 p.m.

Equal Opportunity Employer

 
WATER PLANT OPERATOR I, II, III, OR IV Print E-mail

J O B    N O T I C E

The City of Ashland is accepting applications for the position of

WATER PLANT OPERATOR I, II, III, OR IV

Engineering & Utilities Department/Water Production Division

Supervisor: Chief Operator

Supervises: None

Grade: 24, 25, 26, or 27

Class Characteristics: Assists in the daily operation and maintenance of the water plant, performs related work as required.  Operator III and IV may assume responsibility for water plant in absence of Superintendent.

General Duties and Responsibilities: Assists in the daily operation and maintenance of the water plant involving collection and distribution of water in compliance with established procedures and standards and general, state and local laws and ordinances.  Inspects and/or monitors pumps, charts, gauges, wells, tanks and meters daily.  Adds chemicals in accordance with prescribed standards; may assist Lab personnel in collection of water samples; adjusts chemicals as necessary.  Prepares and maintains accurate reports/records; forwards water samples and reports as required.  Performs servicing requirements on plant and equipment; assists in maintaining preventive maintenance programs; makes minor repairs and/or adjustments to plant and equipment; forwards requests for major repairs and/or equipment and tools to supervisor.  Assists in maintaining adequate inventory of spare parts, chemicals, equipments and tools.  Assists in maintaining clean and neat plant and grounds.  Inspects river intake.  Operator III and IV may dispatch water/sewer and customer service personnel when calls/complaints received after normal business hours.

MINIMUM QUALIFICATIONS

Training and Experience: Graduation from high school or equivalent supplemented by work experience acceptable by the Kentucky Natural Resources and Environmental Protection Cabinet to have received a Class I (immediately upon completion of one year employment), II, III, or IV Water Plant Operators License.

Certification/Licensing Requirements: Must be able to obtain a Class I Water Plant Operator License issued by the Commonwealth of Kentucky immediately upon completion of one year of employment in the position; or possess a Class II, III, or IV Water Plant Operator License issued by the Commonwealth of Kentucky, Department of Natural Resources and Environmental Protection Cabinet.  Must possess and maintain a valid drivers' license as a condition of continued employment.

Availability Requirement: Must be able to work irregular hours and assigned shift.  Must be able to respond to calls in emergency situations at all hours.

Apply: Room 301, City Building, 1700 Greenup Avenue, Ashland, Monday - Friday, 8:30 a.m. to 5:00 p.m.  APPLICATION DOWNLOADABLE AT www.ashlandky.gov. Verification of high school graduation/receipt of GED, copy of DD214, if applicable, and copy of Water Plant Operators License must accompany application. NO FAXED APPLICATIONS ACCEPTED.

Closing Date and Time for Accepting Applications: Friday, September 26, 2014, at 4:00 p.m.

Equal Opportunity Employer