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Customer Service

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The vision of the Government of the City of Ashland is to make our community the City of choice as a place for all people to live, work, raise a family, and enjoy life by demonstrating excellent leadership; providing high quality services at the lowest practical cost; and working in partnership with all residents, businesses, and organizations.

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Our office hours are 8:30 AM to 5:00 PM - Monday through Friday.  

You can reach our Customer Service Representatives in the following ways.
     1. Come in the office at 1700 Greenup Avenue room #103
     2. Call by phone at (606) 385-3275
     3. Email customerservice@ashlandky.gov

In our department you can:
     1. Apply for or transfer water service
     2. Have service disconnected
     3. Inquire about your water or tax bill
     4. Pay any City of Ashland invoice or bill
     5. Purchase Dog Tags
     6. Apply for Yard Sale Permits
     7. Apply for a Temporary Vendors License

How do I apply for water service?

How do I apply for discontinuation of service? 

We continue to strive for excellence and thank you for your continued patronage.